Under the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

How to return an item:
1. Email us at lunnarabeauty@gmail.com within 14 days of receiving your order, stating your intent to withdraw.
2. We'll confirm and provide return instructions (and address, if applicable).

Conditions for returns:
- Items must be unused, unopened, and in their original packaging.
- For hygiene reasons, opened or used cosmetics/makeup *cannot be returned*, unless faulty or defective (this exception is standard and permitted under EU consumer law for hygiene/health-protection items).
- Proof of purchase (order number) is required.

Refunds:
- Once we receive and inspect the returned item, we'll process your refund within *14 days*.
- Refunds are issued to your original payment method.
- Original shipping costs are refunded only if the entire order is returned; return shipping costs are the customer's responsibility, unless the item was faulty or incorrect.

Faulty, damaged, or incorrect items:
Contact us within 1 day of receiving your order, including photos of the issue. We'll offer a replacement, repair, or full refund at no extra cost to you, in line with your legal warranty rights.

Exchanges:
We currently don't offer direct exchanges — please return the original item for a refund and place a new order.