We're here to help with anything related to your order.

Contact us:
Email: lunnarabeauty@gmail.com
Response time: within [24–48 hours], Monday–Friday

Order Support
- Order tracking: you'll receive a tracking link by email once your order ships.
Changes or cancellations: contact us within 12 hours of placing your order — we can't guarantee changes once an order has been processed.

Shipping
- We ship within the EU.
- Estimated delivery: according to region.
- Shipping costs are calculated at checkout.

Returns & Refunds
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
- To start a return, email us at lunnarabeauty@gmail.com with your order number.
- Items must be unused, in original packaging, and returned within 14 days of your withdrawal notice.
- Refunds are issued to your original payment method within 14 days of us receiving the returned item.
- Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.

Faulty or Incorrect Items
Contact us within 7 days with photos of the issue, and we'll arrange a replacement or refund.